349 Reviews Found
Confirmed Service Customer
Let me start by saying the advisor, Travis did an amazing job with keeping me informed letting me know what���s going on with my truck and just walking me step-by-step great job. I will always call on Travis when I have an issue with my truck. He is a great asset to Rush Dealership
Kenneth S.
ELGIN
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Confirmed Service Customer
I thought it was great. I didn���t have to wait that long at all.
Jacob S.
BASTROP
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Confirmed Sales Customer
This was by far my best experience buying a car in all my years. I've always dreaded the process, but this time they made everything quick and easy. Cris was amazing! Will be recommending to all my family and friends!
Shawn B.
ELGIN
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Confirmed Sales Customer
Ricardo Lopez helped us out!!! He was great! We had dealt with him before! He got us taken care of and into a great car!!!
Andrew B.
LA GRANGE
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Confirmed Sales Customer
great service,care for the customer well being in the finance process.
Henry W.
AUSTIN
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Confirmed Service Customer
Cashier was great. Service had a hard time explaining exactly what was going on and confused my truck with a car. Once that was resolved it got fixed. Took 7, not counting weekend, days opposed to the 4 I was told to expect. Maybe if my vehicle was confused with another and service had more mechanics it may have been more efficient. At the end my truck was fixed from what I can tell and if running good.
Carina G.
ROUND ROCK
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Confirmed Service Customer
Once again Raul went above and beyond to make sure my vehicle was taken care of. Best service advisor I have ever met! Thank you
Adrian J.
Bastrop
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Confirmed Service Customer
Very good experience with oil change and software updates. The visit was very long and the store was comfortable.
Dale M.
ELGIN
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Confirmed Service Customer
I arrived for my appointment early at 1:20 pm, checked in with the older gentleman, added a replacement battery for my key fob, and went to lobby to wait for my vehicle. There did not appear to be a shortage of staff, but I didn't leave the service center until 4 pm. During my appointment, I received a diagnostic alert notification on myChevy app at 2:57 pm for a driver flat tire while it was in service. To be clear, my diagnostic alerts were accurate and immediate as I received it for the oil life and the previous week for low air pressure for the front passenger side due to cold weather and I went to get my tires checked to confirm there were no nails. I went to find the older gentleman and he was missing for the remainder of my time there, and asked the younger gentleman who went to find out what's going on. He returned and explained they found a nail and patched it at no cost. I explained about the accuracy of my diagnostic alerts, but he kept stating it was there before I came although I didn't receive any alerts prior. Since the older gentleman was missing, the younger gentleman had to check me out but couldn't locate my keys for a while. While checking out, my bill included the oil change, the battery for key fob, and vague labor charges, that have not been on my previous billings. I left unhappy and had to pay for extra time for kid care since I was late picking them up, a higher than expected bill, a very long appointment, not to mentioned that I arrived with a healthy tire and left with a patched one. 2 hr and 40 mins appointment on a Thursday... Lastly, I saw a customer come in about an hour after I came, received service, and left about 40 mins later in his vehicle. Felt like I was bamboozled in scheduling altogether.
Shaneese S.
MANOR
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Confirmed Sales Customer
Christopher made it happen for me i never thought i never thiught in a million years that i was able to buy a truck off the lot thanks to him i was able to accomplish my biggest dream ever!!!!.
Adolfo B.
ELGIN
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Confirmed Service Customer
they got me in right away. Took my information and ask me what I needed. Did a recall and order a fality power running. Was done that day . I will be back when I need service
Roger B.
PAIGE
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Confirmed Service Customer
#1 - you keep confusing our account with my dads. We keep getting told its corrected but its not. #2 - we asked to fix a leak in front passenger tire but it was not done.
Russell M.
ELGIN